Livelink Consulting

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System Administration and User Community Support

Extensive Livelink ECM Enterprise Server (v9.5, 9.6, 9.7) experience including:

• System Administration
• Training/Mentoring
• Documentation Development
• User Support
• Troubleshooting
• QA/Testing
• Infrastructure building and support
• Taxonomy development and implementation
• Account creation and administration
• Projects, containers, objects
• System security
• Livelink Explorer integration troubleshooting and problem resolution
• MS A/D Network Security/
• System troubleshooting and problem resolution
• Help Desk
  • Rapid response to user community via phone and email
  • AD/LDAP Synch support
  • Local Support Ticketing system user support model
• Assist with version upgrades and module implementation
• Onsite and remote support
• UI support and documentation
• Security modeling and implementation
• Policy development and deployment
• Interact with vendor support
• Versions 9.5, 9.6, 9.7
• Relationship management
  • Comfortable working with technical staff
  • Comfortable working with management staff
  • Comfortable working with senior leadership
• Project management

Please contact me at Daniel@AirshipCommunications.com for further details or to inquire about a consulting engagement..